Terms And Conditions

Last Updated: September 28, 2026

Welcome to Ranro Products (accessible from ranroproducts.com). By accessing, browsing, or purchasing products from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Conditions

By placing an order with Ranro Products, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect fraudulent or unauthorized activity.

2. Products and Pricing

All products listed on the site are subject to availability.
We make every effort to display the colors, descriptions, and packaging of our fresh spices as accurately as possible. However, actual product appearance or packaging may vary slightly.
Prices for our products are subject to change without prior notice. All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated.

3. Orders and Payments

When you place an order, you agree to provide current, complete, and accurate billing and purchase information.
Payments can be made via authorized payment gateways (Credit/Debit Cards) or Cash on Delivery (COD), where applicable.
Orders will only be processed once payment confirmation is received (excluding Cash on Delivery orders).

4. Shipping and Delivery

Deliveries are handled in accordance with our Delivery and Shipping Policy.
Delivery times provided at checkout are estimates and may vary due to weather conditions, courier delays, or public holidays.

5. Returns and Refunds

Returns, replacements, and refunds are governed strictly by our Refund and Returns Policy.
Claims for damaged items during transit must be reported within 24 hours of delivery with video or photographic proof.

6. Intellectual Property

All content on this website—including logos, product names, images, designs, graphics, and text—is the exclusive property of Ranro Products.
You may not reproduce, duplicate, copy, sell, or exploit any portion of our content or website without express written permission from us.

7. Limitation of Liability

Ranro Products shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
We are not responsible for delays or non-performance caused by events beyond our reasonable control (force majeure).

8. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to this page.

9. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Email: [email protected]
WhatsApp / Phone: 077 570 60 11
Address: 12 Madugalla South, Madugalla, Sri Lanka